At phdream24, your personal data is handled with the same care we apply to your gaming experience — transparently, securely, and strictly in accordance with Philippine law. This Privacy Policy explains exactly what we collect, why we collect it, and how we protect it.
phdream24 collects only the personal data necessary to operate your account, process transactions, and comply with Philippine anti-money laundering regulations.
Your data is protected by 256-bit SSL encryption, access controls, and secure server infrastructure. phdream24 does not sell your personal information to third parties.
As a Philippine resident, you have the right to access, correct, and request deletion of your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173).
phdream24 shares your data only with payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, and regulatory authorities where required by law.
phdream24 uses cookies to maintain your session, remember your preferences, and analyze platform performance. You can manage cookie preferences through your browser settings.
For any data privacy concerns, requests, or complaints, you may contact phdream24's designated Data Protection Officer directly at the email address provided in this policy.
Your Privacy Matters. This Privacy Policy describes how phdream24 ("phdream24," "we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors who access the phdream24 platform at phdream24.app. By registering an account or using the phdream24 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This policy is compliant with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
phdream24 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information. This Privacy Policy is designed to give you a clear, honest picture of our data practices so you can make informed decisions about your use of phdream24.
This policy applies to all personal data collected through the phdream24 website, mobile platform, customer support channels, and any other touchpoint through which you interact with phdream24. It covers data collected from registered players, prospective players, and general visitors to the platform.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to personal data, this Privacy Policy shall prevail.
For the purposes of the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, phdream24 acts as the Personal Information Controller (PIC) with respect to the personal data of its players and users. This means phdream24 determines the purposes and means by which your personal data is processed.
phdream24 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data privacy laws and for handling data subject requests and complaints. Contact details for the DPO are provided in Section 14 of this policy.
Where phdream24 engages third-party service providers to process personal data on its behalf — such as payment processors or identity verification providers — those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to process personal data only on phdream24's documented instructions and in compliance with applicable law.
phdream24 collects the following categories of personal data, depending on how you interact with the platform:
Sensitive Personal Information. phdream24 does not intentionally collect sensitive personal information as defined under RA 10173 (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent. If you voluntarily disclose such information — for example, when requesting a self-exclusion on health grounds — it will be treated with the highest level of protection.
phdream24 collects personal data through the following means:
The majority of the personal data phdream24 holds about you is provided directly by you during the account registration process, KYC verification, deposit and withdrawal transactions, customer support interactions, and when you update your account profile or responsible gaming settings.
When you access and use the phdream24 platform, certain technical and behavioral data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device information, session duration, pages visited, and game activity. See Section 9 for more detail on cookies and tracking.
phdream24 may receive personal data about you from third-party sources in the following circumstances:
phdream24 processes your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (Terms & Conditions) |
| Identity verification (KYC) and age verification (21+) | Legal obligation (RA 9160 AMLA, PAGCOR regulations) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and platform security | Legitimate interest / Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Performance of contract / Legitimate interest |
| Marketing communications (with opt-in) | Consent |
| Platform analytics and performance improvement | Legitimate interest |
| Compliance with legal and regulatory obligations | Legal obligation |
Where phdream24 relies on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You may update your marketing preferences at any time through your account settings.
phdream24 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your personal data may be shared in the following limited circumstances:
phdream24 engages trusted third-party service providers to assist in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection services. All such providers are bound by data processing agreements and are permitted to use your data only for the specific purpose for which it was shared.
phdream24 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine authorities where required by law, court order, or regulatory directive. phdream24 will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of phdream24's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
phdream24 may share your personal data with third parties in circumstances not described above where you have given your explicit prior consent to such sharing.
phdream24 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, phdream24 will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for analytical purposes as it no longer constitutes personal data.
phdream24 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phdream24 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173 and NPC Circular No. 16-03.
While phdream24 takes all reasonable steps to protect your personal data, no system is completely immune to security risks. You are encouraged to use a strong, unique password for your phdream24 account and to enable any available two-factor authentication features.
phdream24 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, remember your preferences, and analyze how the platform is used. The following types of cookies are used:
These cookies are essential for the phdream24 platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the platform.
These cookies allow phdream24 to remember your preferences and settings — such as your preferred language, display settings, and responsible gaming configurations — so you do not have to re-enter them each time you visit.
phdream24 uses analytics cookies to understand how players interact with the platform — which pages are visited most frequently, where players encounter difficulties, and how the overall user experience can be improved. Analytics data is aggregated and does not identify individual players.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phdream24 platform. Instructions for managing cookies in common browsers are available through your browser's help documentation.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by phdream24. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
You have the right to request a copy of the personal data phdream24 holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data phdream24 holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe phdream24 has processed your personal data in violation of RA 10173.
phdream24 will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of the extension and the reason for it. phdream24 reserves the right to verify your identity before processing any data subject request to prevent unauthorized disclosure.
The phdream24 platform is strictly intended for individuals who are at least twenty-one (21) years of age. phdream24 does not knowingly collect personal data from individuals under the age of 21. If phdream24 becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered an account on phdream24 or provided personal data to phdream24 without your consent, please contact our Data Protection Officer immediately using the contact details in Section 14. phdream24 takes underage access extremely seriously and will act promptly on all such reports.
phdream24 primarily processes and stores personal data within the Philippines. In certain circumstances — for example, where phdream24 uses cloud infrastructure or third-party service providers with operations outside the Philippines — your personal data may be transferred to and processed in countries other than the Philippines.
Where such cross-border transfers occur, phdream24 ensures that appropriate safeguards are in place to protect your personal data in accordance with RA 10173 and the NPC's guidelines on cross-border data transfers. These safeguards may include standard contractual clauses, binding corporate rules, or transfers to countries that the NPC has determined provide an adequate level of data protection.
By using the phdream24 platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.
phdream24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, phdream24 will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.
The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the phdream24 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must stop using the platform and may request the closure of your account.
We encourage you to review this Privacy Policy periodically to stay informed about how phdream24 is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by phdream24, please contact our designated Data Protection Officer (DPO). Our DPO is responsible for ensuring phdream24's compliance with RA 10173 and for handling all data subject requests and privacy-related complaints.
You may reach the phdream24 Data Protection Officer by writing to the following email address (plain text — not a clickable link):
For general support inquiries unrelated to data privacy, you may contact our customer support team at:
phdream24 aims to acknowledge all privacy-related inquiries within twenty-four (24) hours and to provide a substantive response within thirty (30) days. If you are not satisfied with phdream24's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
Now that you know exactly how phdream24 handles your personal data, you can focus on what matters — enjoying the games. Sign in to your account and experience a platform built on transparency, security, and trust.